Customer Experience Associate Job at Careerscape, Remote

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  • Careerscape
  • Remote

Job Description

Careerscape is supporting a client opening for a Remote Entry-Level Customer Experience Associate. This role focuses on delivering a positive customer journey, improving satisfaction, and supporting users across multiple touchpoints.

This is an excellent opportunity for someone who is people-focused, communicative, and interested in building a career in customer experience or customer success. No prior professional experience is required—training will be provided.

The Customer Experience Associate will work closely with customers and internal teams to ensure a smooth, helpful, and engaging experience.

This role is ideal for candidates interested in customer support, customer success, client relations, or entry-level business roles.

Responsibilities

  • Assist customers via email, chat, and phone support
  • Ensure a positive and professional customer experience
  • Resolve customer issues and provide timely solutions
  • Track and document customer interactions
  • Identify trends in customer feedback and suggest improvements
  • Collaborate with internal teams to resolve issues
  • Support onboarding and guidance for new customers
  • Maintain high customer satisfaction and response times
  • Follow company processes and service standards
  • Help improve overall customer journey and experience

Requirements

  • High school diploma or equivalent required
  • No prior experience required (training provided)
  • Strong communication and interpersonal skills
  • Customer-focused mindset and problem-solving ability
  • Basic computer skills (email, chat tools, CRM systems)
  • Ability to multitask and stay organized
  • Positive attitude and willingness to learn
  • Comfortable working independently in a remote environment
  • Reliable internet connection and workspace

Benefits

  • Fully remote work flexibility within the United States
  • Competitive entry-level compensation (above market range)
  • Performance-based bonuses and incentives
  • Medical, dental, and vision coverage options
  • Paid time off, holidays, and sick leave
  • 401(k) retirement plan options
  • Paid onboarding and customer experience training
  • Career growth into Customer Success Manager, CX Specialist, or Operations roles
  • Monthly work-from-home stipend (where applicable)
  • Supportive and team-oriented environment

Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry

Job Tags

Full time, Remote work

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