Job Description

Sr Manager Services

Location: The role will be a hybrid at our Hanover Park, IL, location

Travel Requirements
This role includes moderate travel , averaging approximately 25% in a typical month. For remote leaders, travel is generally once per month for a few days at a time . Travel is needs‑based , driven by client engagement, warehouse and site visits, and operational escalations rather than a fixed or weekly cadence.

Insight at a Glance

• 14,000+ engaged teammate s globally
• #20 on Fortune’s World's Best Workplaces ™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role 

The  Senior Manager, Services is a senior people leader responsible for the  strategy, execution, and performance of assigned services portfolios at Insight. This role owns service delivery outcomes end-to-end, including  operational performance, customer experience, financial results, and teammate development . 

The Sr. Manager, Services partners closely with Sales, Solution Lines, Partners, and Operations to  scale repeatable service motions , ensure consistent delivery, and drive continuous improvement aligned to Insight’s business objectives and core values.  This role will also provide senior oversight for project and program delivery across the services portfolio. The Senior Manager will help set delivery standards, strengthen project governance, and ensure teams are using the right project management approach for the work being delivered. This includes serving as an escalation point for complex programs and driving consistency and predictability in how services are executed.

Key Responsibilities 

Service Leadership & Strategy 

• Own the overall service strategy and execution for assigned portfolios, ensuring alignment to Insight’s growth priorities and partner motions. 

• Translate business objectives into scalable, repeatable service models that drive quality, efficiency, and customer satisfaction. 

Operational Excellence 

• Strengthen delivery discipline through consistent project planning, execution and reporting of services
• Track and improve performance across schedule, quality, risk, and customer outcomes
• Use delivery metrics and retrospectives to identify gaps and drive continuous improvement

Financial & Business Accountability 

• Own financial performance for assigned services, including cost management, margin, and productivity. 

• Partner with Finance and Operations to forecast demand, manage capacity, and support business planning. 

• Ensure services are delivered in alignment with contractual commitments and business expectations. 

Project & PMO Leadership

• Provide leadership and oversight for project and program delivery across assigned services
• Establish practical project management standards, governance, and delivery expectations aligned to the type of work and customer needs
• Ensure appropriate use of project management methodologies (Agile, Waterfall, or hybrid) across services
• Act as an escalation point for high‑risk or complex projects and help teams navigate delivery challenges
• Improve visibility into project health, risks, capacity, and dependencies across the portfolio

People Leadership & Development 

• Lead, coach, and develop managers individual contributors by establishing clear expectations, performance goals, and accountability across teams. 

• Foster a culture of engagement and continuous learning tied to Insight’s core values of HUNGER, HEART, and HARMONY.
• Develop Deployment Managers and delivery leaders by reinforcing strong project management fundamentals and accountability
• Build depth and capability across project and program leadership roles through coaching and expectations, not bureaucracy

Cross-Functional Collaboration 

• Partner with Sales, Operations, and Solution Lines to ensure work is scoped and delivered in a way that aligns with project delivery standards
• Provide delivery input into SOWs, estimates, and risk considerations for customer engagements.

Required Qualifications 

• Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience. 
• 8-10 years’ experience managing technology projects including desktop refresh, new technology deployment and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure. 

• 5+ years of progressive experience managing leaders and scaling services delivery teams through standardization, repeatability, and operational maturity.
• Experience leading or supporting a PMO or formal project governance model within a services or technology organization
• Strong understanding of project and program management practices across different delivery models
• Track record of improving delivery consistency, predictability, and execution quality across teams
• Experience overseeing complex or multi‑workstream technology initiatives

• Must have excellent customer relationship management skills and ability to interface seamlessly with delivery, clients, partners, and sales stakeholders. 
• Must have prior experience in P&L responsibility for a technology services delivery team and proven success driving profitability and customer satisfaction. 

• Experience in Project Management with strong analytical skills driving standardization, repeatability, and operational maturity across services.

• Must have the ability to understand and navigate through an ITSM system.
• Intermediate knowledge of MS Office products required.

Preferred Qualifications:

• Project or program management certification (PMP, PgMP, Agile, etc.)
• Experience implementing or improving project management tools and dashboards

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.
• Occasional travel may be required to support customers, partners, or team engagements. 

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || IT Infrastructure & Support || None || US - Hanover Park, IL ||

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