Job Description

Company Description

It’s more than just water. FIJI Water is known for its iconic square bottle and unique mineral profile. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water and is sold worldwide. FIJI Water is committed to doing business responsibly and seeking opportunities to make a difference. This means investing in sustainability, the environment, and local communities to enable positive change.

FIJI Water is seeking a Senior Manager, International Logistics & Customer Service to lead global logistics and customer service across 65+ international markets. This role drives reliable execution, strong service performance, and scalable operations to support continued growth.

Leading a team of regional experts across Asia, Australia, Europe/Middle East, and Latin America, this role partners cross-functionally to deliver seamless operations and an exceptional customer experience worldwide.

Reporting to the AVP, Supply Chain, this is a high-impact opportunity to elevate global performance and help power FIJI Water’s international expansion.

This position will be based at our West Los Angeles, CA office. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.

Job Description

• Lead execution of international logistics and customer service operations across Asia, Australia, Europe/Middle East, and Latin America
• Directly manage, coach, and develop four regional leaders, ensuring alignment, accountability, and strong performance
• Oversee day‑to‑day execution of warehousing, drayage, outbound transportation, and customer service for international markets
• Ensure consistent and reliable order fulfillment and service levels across more than 65 countries
• Oversee customs clearance execution and ensure compliance with local regulations in all international markets
• Partner with Planning and Sales teams to align logistics execution with demand forecasts and market needs
• Collaborate with Finance to manage the logistics operating budget in support of effective execution and service delivery
• Lead resolution of service disruptions, customer escalations, and cross‑regional operational issues
• Drive continuous improvement initiatives to enhance service reliability, efficiency, and scalability
• Establish and monitor performance metrics related to service levels, execution quality, and customer experience
• Support expansion into new international markets by enabling operational readiness and process development

Qualifications

• 8+ years of experience in international logistics, customer service, or global supply chain operations
• Proven people leadership experience managing remote and geographically dispersed teams, including direct reports in multiple regions
• Strong understanding of international order fulfillment, warehousing, transportation, and customer service operations
• Experience supporting customs clearance and compliance across multiple international markets
• Demonstrated ability to execute operations at scale while supporting business growth
• Strong operational mindset with the ability to balance hands‑on execution and leadership
• Experience managing logistics budgets in support of operational execution
• Strong cross‑functional collaboration and stakeholder management skills
• Excellent written and verbal communication skills across different cultures and regions
• Analytical and problem‑solving skills with a continuous improvement mindset
• Ability to operate effectively in a fast‑paced, global environment
• Ability to speak another language is a plus
• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field

Pay Range: $130,000 - $145,000 and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society:  To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com .
• Giving Back to the Community: Make a difference with Wonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

FIJI Water, natural artesian water bottled at the source in Viti Levu (Fiji islands), is the No. 1 premium imported bottled water in the United States. FIJI Water is the water of choice among discerning consumers and top chefs. Widely available at fine restaurants and hotels, all major retail channels and through a convenient home/business delivery service, FIJI Water has expanded globally to more than 90 countries. To discover Earth’s Finest Water, please visit like us on Facebook, or follow us on Instagram or Twitter.

FIJI Water is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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