Job Description

Job Title: ServiceNow HRSD / ITSM / ITOM Developer

Location: Remote 

Experience: 6+ Years

Job Summary

We are seeking an experienced ServiceNow Developer with strong expertise in HRSD, ITSM, and ITOM modules . The ideal candidate will have hands-on experience in designing, developing, and implementing ServiceNow solutions, along with strong scripting and integration capabilities.

Key Responsibilities

• Design, develop, and implement solutions on the ServiceNow platform
• Configure and customize HRSD modules including:
  • HR Case Management
  • Employee Service Center
  • Lifecycle Events
  • HR Catalog & Record Producers
  • Knowledge Management
• Develop and customize ITSM modules :
  • Incident, Problem, Change, Request, and Knowledge Management
• Implement and manage ITOM modules :
  • Discovery, Service Mapping, Event Management, and Cloud Discovery (AWS, Azure, GCP)
• Develop scripts using JavaScript, Glide APIs, Business Rules, UI Policies, and Client Scripts
• Build and manage integrations using REST/SOAP APIs
• Configure and maintain MID Servers, data sources, and API integrations
• Develop workflows using Flow Designer and customize Service Portal / Employee Center
• Create dashboards, reports, and Performance Analytics KPIs
• Maintain and enhance CMDB and Discovery processes
• Collaborate with stakeholders to gather requirements and deliver scalable solutions

Required Skills

• 6+ years of hands-on experience in ServiceNow development
• Strong experience in HRSD module implementation (minimum 4+ years preferred)
• Expertise in JavaScript and ServiceNow scripting (Glide, Business Rules, UI Policies)
• Experience with REST/SOAP integrations and API development
• Strong knowledge of ITSM and ITOM modules
• Hands-on experience with Flow Designer, Service Portal, Employee Center
• Experience with MID Server configuration and integrations
• Strong understanding of CMDB, Discovery, and ITSM processes

Preferred Skills

• ServiceNow Certified System Administrator (CSA)
• ServiceNow HRSD Implementation Specialist
• Experience with cloud platforms (AWS, Azure, GCP)
• Strong analytical and problem-solving skills
• Experience working in Agile environments

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