Job Description

Req ID: 367024

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce QA Automation Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

QA Automation Engineer

Role Overview
As a QA Automation Engineer, you will be responsible for designing, developing, and maintaining a robust automation ecosystem. You will ensure the highest standards of product reliability by building scalable frameworks and integrating automated testing into every stage of our software delivery lifecycle.

Core Responsibilities

• Framework Development: Build and maintain comprehensive QA, regression, and performance automation frameworks that ensure software scalability and functional accuracy.
• Pipeline & Environment Management: Manage GitHub code structures and branching strategies across Dev, QA, Staging, and Production environments to ensure seamless deployments and environment stability.
• Strategy & Integration: Collaborate with development teams to create automation strategies, integrating testing protocols directly into existing engineering processes and CI/CD pipelines.
• Execution & Analysis: Develop and execute automated scripts (using Selenium or bespoke frameworks) to validate functionality, diagnose root causes of defects, and provide detailed reports for stakeholders.
• Continuous Improvement: Review software requirements to prepare complex test scenarios and perform automated smoke/regression testing to validate bug fixes.
• Full-Spectrum Testing: Oversee all aspects of automation including performance, security, integration, system, and user acceptance testing (UAT).
• Documentation: Maintain clear documentation for automated processes, test results, and troubleshooting guides to support cross-functional knowledge sharing.

Qualifications & Technical Skills

• Experience: 8–10+ years of proven experience as a QA Automation Engineer.
• Programming: Strong expertise in languages such as  Apex ,  Java , or  Python .
• Platform Expertise: Hands-on experience testing and automating within  Salesforce and  Amazon Connect environments.
• Automation Tools: Mastery of automated testing tools like  Selenium ,  TestComplete , or equivalent frameworks.
• Education: Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.
• Certifications (Plus): ISTQB Certified Tester or Certified Software Test Automation Specialist is highly preferred.

Cloud & Infrastructure

• Cloud Platforms: Working knowledge of  AWS (specifically services related to Amazon Connect) or  Azure/GCP environments.
• CI/CD: Experience integrating automated tests into DevOps pipelines (e.g., Jenkins, GitLab CI, or GitHub Actions).
• Database: Proficiency in SQL and experience validating data integrity within cloud databases.

Soft Skills

• Analytical Thinking: Exceptional problem-solving skills with a focus on root-cause analysis and detail-oriented defect tracking.
• Collaborative Mindset: Ability to work effectively in Agile/Scrum environments, bridging the gap between developers, product owners, and stakeholders.
• Communication: Strong verbal and written communication skills to translate complex technical findings into actionable insights for non-technical teams.
• Adaptability: A proactive learner who can quickly master new tools and stay ahead of evolving automation trends.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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