Job Description

ESSENTIAL FUNCTIONS: The Regional Field Operations Manager to optimize the operational aspects of our fiber network for their assigned market. As a Regional Field Operations Manager, you will be responsible for ensuring the efficient installation, maintenance, and performance of our fiber network infrastructure. Your primary objective will be to drive operational excellence, deliver high-quality services, and ensure customer satisfaction for each assigned market. If you have a strong background in telecommunications, exceptional leadership skills, and a passion for operational efficiency, we invite you to apply for this position.

  RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

· Lead a team of installers, providing guidance, coaching, and performance feedback to foster a safe high-performing and engaged workforce in the field.

· Collaborate with cross-functional teams, including engineering, construction, project management, and customer service, to coordinate and align activities for successful network deployment and service delivery.

· Oversee the execution of network expansion projects, ensuring adherence to timelines and quality standards.

· Manage relationships with vendors, subcontractors, and service providers, ensuring the availability of necessary resources and adherence to service level agreements (SLAs)

· Monitor key performance indicators (KPIs) to evaluate the performance and reliability of the network, and implement corrective measures as needed.

· Conducts employee performance appraisals and communicates feedback effectively.

· Supports the installation, maintenance, and construction of network services.

· Evaluates trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.

· Interacting with customers as needed to ensure service satisfaction.

· Manages mandatory training on compliance, safety, systems and general process changes.

· Maintains and secures administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.

· Resolves grievances and workplace issues to maintain and enhance a positive working environment.

· Travel required within work geography. May be overnight at times depending on geography size.

· Prioritizing workload based on due dates and customer requirements.

· Tracking jobs status and accomplishments including the close out of completed jobs.

· Maintaining productivity and cost reports.

QUALIFICATIONS INCLUDE:

· Bachelor's degree desired. Relevant work experience may be considered in lieu of a degree.

· Proven experience in managing operations within the telecommunications industry, preferably with a focus on residential fiber networks.

· Strong technical knowledge of fiber optic networks, including design principles, installation practices, troubleshooting methodologies, and maintenance procedures.

· Demonstrated leadership abilities, with a track record of managing and motivating teams to achieve operational excellence.

· Excellent problem-solving and decision-making skills, with the ability to analyze complex issues and implement effective solutions quickly.

· Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and deliver results within established timelines.

· Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, stakeholders, and external partners.

· Proficiency in using network management systems, operations support tools, and other relevant software applications.

· Flexibility to work outside regular business hours.

· Experience in managing & leading cross functional teams.

· Technical knowledge of OSP underground systems and typical construction standards.

· Valid driver's license.

· Willingness to travel.

Physical Requirements:

· Ability to travel within assigned markets as needed.

· Periods of standing or sitting are required.

· Ability to lift up to 75 pounds.

· Must be on-call to address delays, emergencies, bad weather, and other issues at the jobsite.

· W orking at a construction, business, or residential sites.

· Must be able to traverse and inspect all areas of jobsite in all types of weather; this may include walking, climbing, reaching, bending, crawling, or stretching.

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