Job Description

HomeStar Remodeling is seeking a high potential Service Manager to join our Operations team. Due to the high demand of our green products, we are looking to hire outgoing, money motivated, career oriented individuals. If you are looking for a career this will be the perfect position for you to grow personally and professionally. The position offers an excellent base salary and bonus structure.

The successful applicant will be responsible for maintaining customer relations and performing a variety of operations related tasks, including but not limited to, answering phones/emails/texts, handling/performing services, speaking with customers, and callback reports.

Your responsibilities:

Strong Communication, Time Management, Problem Solving, Risk Management, Technical, & Negotiation Skills
Follow detail oriented office procedures/field procedures
Coordinates office operations to ensure company requirements are sufficiently met on a daily basis
Handling Communication and Schedule for services
Schedule with Customers and Follow up with Homeowners on completed services
Ensure that all issues are resolved the most efficient and cost effective way to ensure customer satisfaction
Managing the 5-star experience for services, setting up the punch list, technician, materials and time so service is closed out during the first service visit.
Updating staff/Customers of any issues, delays or add-on
Maintain high standards of workmanship, that adhere to Original Plans & Specifications, as well as Company Standard
Knowledge of Proper Scope of work
Perform other duties as assigned

Your qualifications:

Must be proficient in Office365 or Google Suite
Strong Communication
Time Management
Problem Solving, Risk Management,
Negotiation Skills
Able to multitask proficiently
Goal Oriented
Minimum 2 years of post secondary education
Minimum 2 years of construction operations related experience

Salary and Benefits:

Base pay plus bonuses.
Realistic, multi-tiered, performance-based bonus opportunities
Medical/Dental/Matching 401(k)
Paid vacation and holidays

Salary: $55,000 to $75,000.00 /year

Job Tags

Full time, Work at office

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Operations Service Manager Job at HomeStar Remodeling, Wilmington, DE

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