Job Description

Details

Stefanini Group is looking for Business Analyst - EHS/Clinical Support for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at (248) 728-2627/***email_hidden*** for faster processing. Thank you!

Position Summary

The Provider Support Associate Business Analyst serves as a key point of contact for physicians and clinical staff, providing Tier 1-1.5 technical and workflow support for Cerner Millennium and related clinical applications. This role combines on-site rounding, phone-based support, and collaboration with multidisciplinary teams to ensure providers receive timely, effective assistance with clinical systems and mobile applications.

The ideal candidate possesses strong interpersonal skills, strong verbal communications skills, technical proficiency with desktops and mobile devices, ability to learn applications quickly and a keen focus on customer service at all levels.

Key Responsibilities

• Phone & On-Site Support
• Provide phone-based assistance via the Provider Support Line for physicians.
• Deliver on-site support at South Miami Hospital four (4) days per week, including rounding with physicians to identify and resolve EHR-related issues.
• Clinical Application & Mobile Support
• Offer Tier 1-1.5 support for Cerner Millennium applications, including PowerChart, FirstNet, and BedRock.
• Assist providers with mobile application installation, access, and functionality for tools such as PowerChart Touch, Fetalink Plus, DMO, CareAware, and Tiger Connect.
• Collaboration & Communication
• Partner with the on-site Site Relationship Manager (SRM), Clinical Informatics (CI), and Medical Staff Office (MSO) representatives to coordinate provider support activities.
• Attend daily and ad hoc hospital huddles to remain informed on operational priorities and provider needs.
• Onboarding & Training Support
• Perform provider onboarding activities, including account validation, access coordination, and initial EHR training or troubleshooting.
• Provide 'how-to' guidance for Cerner Millennium applications and escalate advanced workflow or system issues to Clinical Informatics as appropriate.
• Operational Readiness & Go-Live Support
• Participate in go-live events and system updates, providing at-the-elbow support to providers as needed.
• Engage in a rotational on-call schedule to ensure continuous provider support coverage.
• Workflow & Data Management
• Understand provider data management workflows and assist in maintaining data accuracy within the credentialing and EHR systems.

Collaborate with Clinical Informatics to align support efforts with provider workflow optimization initiatives.

Details

• Education:
• Associate's degree in Health or Information Technology preferred, Nursing, or a related field.
• Experience:
• Customer support/service experience
• 2+ years of experience providing EHR or clinical application support, preferably in a hospital or healthcare system.
• Experience with Cerner Millennium or Epic applications strongly preferred.
• Skills & Competencies:
• Excellent communication and customer service skills, with a strong focus on physician engagement.
• Working knowledge of clinical workflows and healthcare technology environments, would be ideal, but not necessary.
• Ability to troubleshoot and resolve basic to intermediate technical issues efficiently a must
• Self-directed, organized, and capable of working independently in a fast-paced clinical setting.

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