Job Description

POSITION PURPOSE:

Assist the department manager and other Assistant Managers with the effective and professional management of the team and with creating a positive working environment for all by facilitating open communication and demonstrating an unerring commitment to the hotel and to guests. Supervise and co-ordinate the daily activities within the Doyle Bar to provide an efficient and superior guest service.

ESSENTIAL FUNCTIONS (INCLUDE BUT ARE NOT LIMITED TO):

• Ensure smooth running of the Bar, ensuring customer service and efficiency.
• Supervise the activities of all Bar team members so they are aware of responsibilities and perform all duties to a consistently high standard.
• Assist with the preparation of weekly schedules and ensure appropriate levels of coverage and balance of duties within the team.
• Ensure that all guests are greeted in a warm and courteous fashion and tended to in a professional manner by every team member.
• To always be familiar with product offering (i.e. the menu, specials and ingredients, beverages on offer, wine list, etc.).
• To ensure the hotel & bar standards are delivered by the staff efficiently and with care to ensure high guest satisfaction. Ensure Forbes, LQA and other programs are delivered.
• To be on top of GSS scores, Tripadvisor and other reputation platforms.
• Participate in the sales and promotional activities and up-sell at every possible opportunity.
• Ensure that all Food and Beverage products are served efficiently and in accordance with the Company standard of presentation.
• Ensure the bar is properly prepared and set up prior to and after service.
• Carry out cash handling procedures in accordance with Company policy.
• Assist with Stock Control.
• Carry out any other reasonable duties and responsibilities as assigned.

SUPPORTIVE FUNCTIONS:

• Promotes an open knowledge-sharing environment that builds knowledge, skills, and service for the benefit of the organization.
• Perform other duties as requested by management. Examples handling special guest requests and ensuring guest satisfaction

• Processes employee requests, time punches and payroll.
• Ensure that team members maintain a high standard of personal appearance and hygiene, adhering to the hotel and department’s grooming standards.
• Assists with the Hotel’s “Great Places to Work” initiative.
• Assists the department in all employee recognition programs and activities.
• Attend required meetings.
• Makes sure service stations and outlets adhere to health and safety standards

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY:

• Must be knowledgeable of outlet standards and programs such as:

• Forbes, LQA, Preferred and Amex F&B standards.
• Setup and service standards
• Booking and reservation systems, Micros systems.
• Outlet seating assignments and areas.

• Must have basic knowledge of food and beverage preparations, guest relations and etiquette
• 1 - 2+ years’ experience of supervisory/management, preferably within the hospitality field.
• Bachelor’s degree in hospitality is preferred, but not required.
• Experience in luxury hotel operations is preferred, but not required.
• Ability to read, listen and communicate effectively in English, both verbally and in writing. Spanish or other language skills would be a plus.
• Strong Computer literacy to include Microsoft Office Suite and Internet, Micros, Booking and POS programs.
• Problem solving and Action Plan formulation skills. Energy and enthusiasm to motivate and engage others.
• Integrity, confidentiality, and approachability.
• Requires high levels of interaction with all members of staff. Exchanging ideas, information, and opinions with others to formulate programs and arrive jointly at decisions, conclusions, and solutions.
• Ability to effectively deal with employees and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, resolve conflicts and collect accurate information.

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