The Success Advisor/Academic Advisor serves as a member of the RHEI/Toledo advising team in which students are placed at the center of all that we do and supports students throughout the student lifecycle by providing academic advising and academic counseling to all student populations as guided by the mission, vision, and strategic plan of the Richmond Higher Education Institutions/Mercy College and Office of Student Success/Student Success Center. The Success Advisor/Academic Advisor partners with students, faculty and administration of the RHEIs/Mercy College to support students in pursuit of their educational goals and to ensure they have access to support, services, and resources that assist students in their academic journey.
Provides academic assistance and advising to a diverse student population including non-traditional on-campus and hybrid/online learners to facilitate students’ successful and timely educational planning and degree completion in alignment with their educational and career goals.
Assists students in developing skills and strategies which foster independent, active learning, academic success and progression, timely degree completion and achievement of their educational goals.
Evaluates student needs and provides appropriate resource referral to career, academic, counseling, and student life resources and opportunities.
Provides insight and direction to students in making decisions concerning education goals leading to graduation. Serves as institutional representative and vital connection in helping students understand college resources, policies, and procedures.
Contributes to the development, implementation, and assessment of academic and non-academic programming, advising tools and resources. Identifies, recommends, and helps coordinate academic assistance resources, programming, and related auxiliary support services.
Develops a rapport of trust and accessibility with assigned students in caseload. Ensures accurate academic advising and quality support, contributing to persistence and a positive student experience. Upholds sound equity and inclusion practices for student success with all students.
Collaborates with faculty and the Director of Student Success/Director of Retention & Student
Success to identify at-risk students and develops an action plan to facilitate student success.
Assists with retention programming for all programs. Helps develop and team teach parts of the Orientation course for incoming students.
Monitors student progress and develops graduation plans in partnership with individual students. Provide information regarding curriculum, policies, procedures, opportunities and guidelines for academic programs.
Represents the Office of Student Success/Student Success Center at internal and external events and functions. Participates in student organizations and on committees, provides support for student affairs/student life initiatives.
Supports strategic support efforts as directed by the Dean/VP/Director of Student Success/Director of Retention & Student Success, including but not limited to new student orientation, campus connections, continuing student programming, and commencement.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
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Graduate (Masters) Degree in Education, Counseling, Psychology, Student Development (required)
2 years or more and recent experience in academic advising, higher education counseling or a closely related field.
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Strong technology skills including on-line course management software, web-enabled student success resources, student information systems.
Experience counseling/advising both traditional and non-traditional learners in a face-to-face and virtual environment.
The ability to assess student needs and make referrals to external resources. Strong interpersonal, communication and collaborative skills to interact with diverse students, faculty and administration. Professional demeanor and strong commitment to excellent customer service.
Ability to work independently and collaboratively.
Self-directed.
Prefer the ability to evaluate disability documentation and apply information to determine appropriate accommodations and services; ability to effectively engage with college students with disabilities.
Knowledge of disabilities, as well as Section 504, Americans with Disabilities Act (ADA); the Americans with Disabilities Act Amendments Act (ADAAA) and FERPA laws.
As a Mercy College of Ohio associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email ***email_hidden***. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ***email_hidden***
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